Field Sales Engineer, Amsterdam Region

Due to continued growth we are now recruiting for an experienced Field Sales Engineer.

You will be a proactive self-starter who can instil confidence in customers by providing first class customer service as well as being able to deliver technical solutions, new installations as well as troubleshooting and fault fixing.

This is a hybrid role in all senses; you will be working from home with responsibility for our customers within the region in a technical and sales / account management function. As the first employee in the region this role will require some flexibility and an entrepreneurial approach, delivering great results to our customer across multiple roles.

Location:

Must be within easy reach of Amsterdam, however this role is likely to also cover other continental European locations and so the ability to travel is a definite requirement.

Summary and purpose of the role:

You will be working with a diverse range of technologies within the hospitality sector and the role will, initially, be as the main point of contact for the hotel teams. This will be in a sales and account management role, as well as being the hands-on technical support when required.

Whilst all faults will be reported to our centralised helpdesk, if onsite intervention is required you will be responsible for the delivery of technical support. It is envisaged that you will deliver regular reports to the customers and ensuring customer satisfaction. You may also be responsible for remotely resolving issues with workstations, servers, network issues and use N-Central to provide remote assistance.

The successful candidate will need to be self-motivated and be able to work alone as well as part of a wider team; at all times you will have the support of the centralised helpdesk and the sales and account management teams.

Key Responsibilities: 

• Day to day account management of designated accounts
• Identify and work on new sales opportunities, both for existing and new customers
• Maintaining Customer satisfaction
• Support the wider team with quotes, renewals, procurement, and other administration
• Ownership of proactive maintenance tasks for each client
• Manage delivery of proactive maintenance campaigns 
• Identify, review and coordinate implementation of service improvements 
• Manage change control of customer documentation 
• Manage customer complaints and improvement activities
• Proactively monitor support tickets and trends/root cause analysis 
• Be the on-call escalation point for internal team and customers
• As the first employee in country there will undoubtedly be other responsibilities that arise
• Communicate Key Milestones to customers

 Required Skills and Experience: 

• Proven commercial skills, ideally in a hospitality sector
• Good knowledge of IT Infrastructure including Virtualisation, Wi-Fi, and Cloud Technology  
• Customer Service experience
• Understanding of Network Topology
• Excellent interpersonal skills, with the ability to communicate confidently and professionally
• Excellent time management and organisational skills and the ability to prioritise own workload
• Enjoys working on own initiative
• Able to demonstrate a high level of computer literacy and Microsoft Office experience 

Desirable: 

• Understanding of Telecoms
• Understanding of all major Windows Server operating systems including 2012, 2016, 2019
• Excellent understanding of Desktop applications
• Active Microsoft certifications (MCSE or equivalent)
• Skilled with Microsoft Azure/O365 (on premise and cloud based)
• Demonstrable knowledge of SolarWinds N-Central
• SharePoint experience
• Autotask experience

Candidate Attributes:

• First class communication skills
• Able to demonstrate a high degree of flexibility
• Able to demonstrate initiative and a proactive approach to daily tasks
• Critical thinking and problem-solving skills
• Manage and prioritise workload efficiently
• Excellent customer service and quality management skills
• Aspire to a culture of service excellence, always putting the customer, our people, and our business at the centre of everything you do

Working Hours: Monday to Friday 8am to 5pm – although some flexibility may be required